theilluminati web store FAQ section

All of our products have been tested by us, in the good ways, the proper ways, and sometimes the wrong ways. Just so you don't make our costly mistakes, we offer tips on every item we sell. Myself and my staff take great care in breaking all our products so when you ask we can honestly say, we understand.

All our glow products are to be used by those 5 years and older. Please see our terms of service for warnings about glow products. As with any products please use them responsibly.

Yes, a few of our clients have inquired if we had any thoughts on grab bags for kids parties. Just send us an email to sales@theilluminati.biz with the number of kids in attendance, and your price piont per bag and we will send back a quote on potential grab bags we could help you with. This also applies to adult grab bags for after office parties, everyone loves a good party.

We can place your ideas in lightsticks, cups, martini glasses in such a way conversations will always seem to be about you. This is a perfect gift for parties or company outings, we can tag your lights for a nominal fee. Just email us at sales@theilluminati.biz for more information.

Once you click the buy it option, use the button marked "Continue Shopping" to keep the items in the cart. Otherwise some browers refresh the cart empty.

Yes, the paypal account for this site, allows people without credit cards to pay with them. Just follow the prompts to the paypal secure encryption site, to enter your information. Enter your credit card information, and paypal processes it just as we would. No PAYPAL Account needed, they take a small fee from us not you. We found them to be very helpfull in secure online transactions.

From the time you place your order, we process the payments, and fill all orders within 5 bussiness days. Order on Monday, we will ship by that Friday. If you need a faster order, please send us an email or contact us by phone, we will return your call the next bussiness day. Sometimes sooner if you leave a time to call.

Sometimes our suppliers upgrade the products to a better model, and we continue to sell the better product at the original prices. If the product has a vastly different change that affects it's purpose or performance we will inform you before shipping the order.

Due to the unique nature of our products, and the fact that our merchandise is sometimes limited usage. We cannot accept returns for our merchandise. - Unless the merchandise is damaged, we will replace all defective merchandise, that is returned. With identical merchandise, some merchandise may be out of season and require time to restock(such as Halloween Specific or Fourth of July as an example). -We will not replace the demo batteries in the LED products, those batteries are designed to merely show the LED's work. -Glowsticks have a shelf life of a few years, we remove all products from our inventory within 6 months of expiration. To avoid any complications with our clients. -LED Products are not meant to be utilized underwater, unless stated(RainGlo Umbrella's, Flashflight Frisbee's are excluded). As such taking your Mood ring or FUZE neklace swimming is not grounds for replacement. -Using a product in a manner not designed for the product is not grounds for a return. IN Example but not limited to Plasma Rods are not swords they break when slammed together. RainGlo Umbrellas are not be be treated as a Melee combat weapon. We have seen the limits of our products and our knowledge means we know when they have been misused. PLEASE USE THEM FOR THEIR INTENDED PURPOSES, Thank You. -All DEFECTIVE MERCHANDISE MUST BE LISTED by email, or in person if purchased at a convention, upon receipt of items, within 24 hours.